Hotel Manager

IHG•Fort Leonard Wood, MO

5d•$72,880 - $91,100

About The Position

The Hotel Manager oversees the day-to-day operations and assignments of hotel staff and assists the General Manager with developing and communicating departmental strategies and goals. The role communicates and enforces policies and procedures, supports staffing and human resources decisions, and ensures employees are properly trained and equipped to perform their work. The Hotel Manager assists with developing, implementing, and monitoring financial and operational plans aligned with company objectives. The role directs and oversees front office, revenue, reservations, food and beverage, housekeeping, maintenance, security, sales, human resources, accounting, and purchasing functions to support guest service, operational standards, safety, compliance, and financial goals. It also fosters owner relationships when applicable, recommends capital improvements, and communicates with guests, owners or principals, vendors, regulatory agencies, and other relevant contacts. This position is second in command at a regional hotel and serves primarily as General Manager when the General Manager is absent. Other duties may be assigned.

Requirements

Bachelor’s degree in Hotel Administration, Business Administration, or equivalent, plus four to six years of general management experience in a high-level operations role or some prior general management experience; an equivalent combination of education and experience is also accepted.
Must speak fluent English.

Nice To Haves

Additional language skills are preferred.

Responsibilities

Oversee day-to-day hotel operations and staff assignments; assist the General Manager with developing and communicating departmental strategies and goals.
Communicate and enforce company policies and procedures.
Recommend or initiate salary, disciplinary, and other staffing or human resources actions in accordance with company rules and policies; alert the General Manager to potentially serious issues.
Ensure staff receive appropriate training and have the tools and equipment needed to perform their jobs effectively.
Assist the General Manager with developing, implementing, and monitoring financial and operational plans that support company objectives.
Direct front office, revenue, and reservation functions to provide superior guest service, protect monies, credit card transactions, and guest information, and achieve established goals.
Oversee food and beverage operations to maintain operating and quality standards and achieve profit and revenue goals.
Oversee housekeeping and maintenance to meet quality and brand standards for appearance, cleanliness, maintenance, and repair; ensure preventative maintenance programs protect hotel assets.
Oversee security to provide a safe and secure environment for guests, employees, and hotel assets.
Oversee sales functions to establish and achieve goals supporting the hotel's financial objectives.
Maintain a proactive human resources function covering employee relations, training and development, wage and benefit administration, and compliance with policies, procedures, and labor regulations.
Ensure accounting and purchasing controls and procedures are implemented and maintained.
Develop and foster positive owner relationships when applicable and provide ongoing information and status reports.
Recommend capital improvements to enhance company assets and brand loyalty.
Interact with guests to ensure their satisfaction; owners or principals regarding operational updates and current issues; vendors to resolve performance issues; regulatory agencies regarding safety and compliance; and other contacts as needed.
Perform other duties as assigned.
Serve as General Manager in the General Manager's absence.