Front Office Manager

The Cottonwood Hotel • Omaha, NE

1d

About The Position

The Front Office Manager is the face of The Kimpton Cottonwood Hotel and helps shape the guest experience by creating genuine connections and leading a team that delivers exceptional hospitality. The role oversees daily front office operations and the department’s financial performance, and includes developing and empowering team members, recruiting, training, and recognition. The manager is expected to anticipate guest needs, inspire the team to exceed expectations, and set a standard of excellence.

Requirements

• College-level reasoning, math, and language skills.
• Two years of prior departmental management experience in front office or related disciplines.
• Time management and negotiation skills.
• Ability to manage and lead each discipline of the department independently.
• Ability to manage according to the employment and Innkeeper laws of the jurisdiction.
• Prior cash-handling experience.
• Ability to communicate effectively with the public and other employees.
• Fluent English reading, writing, and speaking skills.
• Computer experience.
• Must not pose a direct threat to the health or safety of self or others.

Responsibilities

• Oversee daily front office operations.
• Manage the department’s financial performance.
• Develop and empower the Front Office team.
• Recruit, train, and recognize team members.
• Create genuine guest connections and anticipate guest needs.
• Lead and inspire the team to deliver exceptional service.

Benefits

• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off for vacation, sick leave, bereavement, and holidays.
• 401K match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed