Front Office Manager

Davidson Hospitality Group•Kissimmee, FL

9d•Onsite

About The Position

Embassy Suites Orlando Sunset Walk in Kissimmee, Florida, is seeking a Front Office Manager to lead front desk operations and ensure high-quality customer service and efficient daily operations. The manager oversees front desk agents and works with other departments to create a seamless guest experience. The role also manages human resources functions, including recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs, to maintain a skilled and motivated workforce. The position is with Davidson Hospitality Group, a hospitality management company operating hotels, restaurants, dining, and entertainment venues. The company describes its management approach as entrepreneurial and focused on individualized service. A pre-employment drug test and background check are required, and the company participates in E-Verify.

Requirements

At least 2 years of experience in hotel front desk management or supervisory operations, or a related field.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Fluent in reading, writing, and speaking English.
Proficiency in hotel management software and Microsoft Office.
Detail-oriented with the ability to multitask effectively.
Customer-service orientation and commitment to exceptional guest experiences.
Computer experience.
Proficiency in Opera PMS, Micros, and Microsoft Office.
Prior cash-handling experience.
Ability to work flexible hours, including weekends and holidays as needed.
Pass a pre-employment drug test and background check.

Responsibilities

Lead front desk operations to ensure excellent customer service and efficient daily operations.
Oversee a team of front desk agents.
Work closely with other departments to create a seamless guest experience.
Manage recruiting, selection, orientation, training, coaching, performance reviews, and recognition programs.
Maintain a skilled and motivated workforce.