Front Office Manager

Fairfield Indianapolis Airport•Indianapolis, IN

13d•$50,000 - $55,000

About The Position

The Front Office Manager leads the hotel’s front office operation to deliver smooth, elevated guest experiences from arrival through departure. This hands-on leader manages the front desk, guest relations, and overall lobby experience, promoting warm hospitality, operational excellence, and team leadership in keeping with Ivy Hospitality’s service standards. The role provides direction to front office staff, oversees daily front desk operations and financial procedures, resolves escalated guest concerns, and collaborates with hotel leadership and other departments. It also includes team training and development, recruitment and onboarding participation, maintaining the lobby and front desk environment, and implementing service and process improvements. The position requires a high school diploma or equivalent and at least 3–5 years of hotel front office experience, including 1–2 years in a supervisory or management capacity. Hospitality or business management training is preferred. The stated pay range is $50,000–$55,000, based on experience and qualifications.

Requirements

High school diploma or equivalent.
At least 3–5 years of hotel front office experience.
At least 1–2 years in a supervisory or management capacity.
Strong leadership presence and team development skills.
Excellent written and verbal communication skills.
Proven problem-solving abilities and the ability to remain composed under pressure.
Proficiency with hotel property management systems (PMS) and Microsoft Office.
Detail-oriented, with strong organizational and multitasking skills.

Nice To Haves

Hospitality or business management training.

Responsibilities

Provide direction and leadership to the front office team, setting expectations for guest-first service.
Serve as the lead contact for escalated guest concerns and resolve issues to support satisfaction and retention.
Manage front desk operations, including check-in and check-out, room inventory, reservations, and guest services.
Collaborate with the Assistant General Manager and General Manager on occupancy strategies, rate management, and guest satisfaction metrics.
Train, mentor, and evaluate front desk team members.
Facilitate daily stand-ups and team huddles to communicate expectations, priorities, and upcoming events.
Ensure accurate billing, cash handling, and reconciliation.
Enforce front office standards, policies, and safety protocols in alignment with brand and company guidelines.
Coordinate with housekeeping, maintenance, food and beverage, and other departments to support a seamless guest experience.
Monitor lobby cleanliness, front desk organization, and guest amenity availability.
Participate in recruiting, selecting, and onboarding front office team members.
Implement service enhancements and process improvements to increase efficiency and guest satisfaction.