Front Office Manager

KOLTER HOSPITALITY GROUP•Fort Lauderdale, FL

11d

About The Position

The Front Office Manager manages the hotel’s front office operations and assists the General Manager in creating a comfortable, welcoming environment that promotes quality service and guest satisfaction. The role includes overseeing front desk operations, supporting and developing the front office team, resolving guest concerns, and coordinating with other hotel departments. The position is at Hyatt Place Fort Lauderdale in Lauderdale, Florida, and is full-time.

Requirements

Three or more years of relevant experience in the hotel industry.
Able to work most weekends and holidays.
Report to work on time and in professional attire.
Knowledge of or ability to operate a computer.
Ability to stand and walk for up to eight hours.
Ability to perform minimal lifting, pushing, and pulling.
Pre-employment drug test and background check required.

Nice To Haves

Bachelor’s degree, preferably in hotel management, or equivalent education.

Responsibilities

Manage all aspects of front desk operations for the assigned shift.
Ensure front office team members deliver the brand promise and exceptional guest service.
Assist with greeting and checking in guests.
Handle guest issues courteously and efficiently, ensuring satisfactory resolution.
Hire, train, coach, and discipline front office team members.
Assist with weekly schedules, ensuring they reflect business needs and are adjusted accordingly.
Assist in ensuring accurate payroll for the front office department.
Ensure front office team members wear proper uniforms and follow company grooming standards.
Ensure required brand-standard training is completed within the brand’s required time frame.
Ensure adherence to company policies for financial record keeping, money handling, and licensing, including timely and accurate financial reporting.
Ensure VIP arrivals, special-request rooms, and long-stay guest rooms are pre-blocked in advance.
Coordinate with housekeeping and engineering to block rooms as necessary for maintenance.
Report items in need of repair.
Follow all safety procedures while working.