Cage Assistant Shift Manager

L' Auberge Casino Hotel Baton Rouge • Baton Rouge, LA

1d

About The Position

The Cage Assistant Shift Manager supports Cage and Credit operations by providing guest service and supervising subordinate personnel. The role helps achieve departmental objectives and budget goals, adjusts daily schedules to business levels, and ensures that cash handling, credit, collections, and cage operations comply with company policies, gaming regulations, and applicable laws. It also handles customer relations matters that exceed staff authority and helps collect delinquent credit while maintaining positive customer relationships.

Requirements

• Must be at least 21 years of age.
• Ability to obtain and maintain a valid gaming license.
• Demonstrated knowledge of cage and Credit operations.
• Demonstrated understanding of legal, banking, and accounting issues.
• High school diploma or equivalent and 2 years of experience directly related to cashier, credit, or collection operations or overall gaming operations, or an equivalent combination of training, education, and experience demonstrating the ability to perform the duties.

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train, develop, and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.
• Understand department objectives, standards, guidelines, and budget to supervise the department effectively; adjust daily schedules according to business levels.
• Monitor credit-granting and collection policies and procedures to ensure compliance with internal and external regulatory directives and laws.
• Protect large amounts of currency and prevent loss through careful attention to detail.
• Ensure procedures and controls are strictly enforced to protect assets.
• Monitor and evaluate company activities in relation to departmental operations, integrating company needs with Credit and collections services.
• Review compliance with gaming regulations and company policies and procedures to ensure proper cage operations.
• Secure payment from customers with delinquent credit through written, verbal, and personal contact, maximizing collections while maintaining good customer relations.
• Resolve customer relations issues that exceed the authority of staff in an equitable manner.
• Monitor and evaluate Cage Cashier activities to ensure financial, policy, and regulatory objectives are achieved.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage (may vary by position).
• 401(k) matching (may vary by position).
• Annual performance bonus (may vary by position).
• Paid time off earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED