Cage Shift Manager
About The Position
The Cage Shift Manager assists the Cage/Credit Manager in protecting casino cage assets by implementing accounting and documentation policies and procedures, monitoring transactions, and ensuring compliance with company internal controls, laws, and regulations. The role delivers excellent service to internal and external guests while maintaining physical and custodial control of casino cage assets during assigned shifts. The manager supervises, trains, evaluates, and coaches team members and assists with scheduling. They monitor documents and transactions for compliance, maintain guest credit records, research and report cage variances, and audit and verify transactions with the table games department. They approve check cashing and credit issuance according to established policies, resolve guest complaints and disputes professionally, and perform the duties of the Casino Cage/Credit Manager in that manager’s absence. Additional reasonable duties may be assigned.
Requirements
- High school diploma or GED preferred.
- At least 2 years of experience working in all facets of cage operations.
- Ability to operate calculators, computers, and money counters for cash and coin.
- Knowledge of a cage computer system.
- Ability to handle high-volume and stressful situations.
- Basic math skills and knowledge of currency.
- Excellent guest-service communication skills.
- Ability to obtain and maintain necessary licenses and/or certifications as required by local gaming regulations.
- Ability to frequently speak, read, write, stand, walk, bend, and stoop.
- Ability to push, lift, and carry up to 50 pounds.
Nice To Haves
- Bilingual ability is a plus.
Responsibilities
- Deliver excellent internal and external guest service while maintaining physical and custodial control of casino cage assets during assigned shifts.
- Supervise, train, evaluate performance, and coach team members; assist with employee scheduling.
- Review and monitor documents and transactions for compliance with gaming regulations, applicable laws, and company policies and procedures.
- Maintain accurate guest credit records and report and research cage variances.
- Audit and verify transactions with the table games department.
- Approve check cashing and credit issuance in accordance with established policies.
- Resolve guest complaints and disputes professionally.
- Perform the duties of the Casino Cage/Credit Manager in their absence.
- Carry out additional reasonable duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Matches 50% of your contribution, up to 4% of eligible contribution
- Educational tuition reimbursement
- Paid time off
- Ventra Program
- EAP programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
