CAGE SHIFT MANAGER
About The Position
The Cage Shift Manager directs Cage Department operations during an assigned shift, ensuring the security and accountability of company assets throughout all Cage areas. The role is performed in accordance with Mount Airy Casino Resort policies and procedures, Internal Control Standards, and objectives. The manager directly supervises Cage operations and personnel, oversees financial controls and accounting activity, and supports customer service and a professional work environment. Hours are determined by a 24-hour schedule, and duties may change to meet organizational needs.
Requirements
- Must be at least 18 years old upon employment.
- High school diploma or equivalent required.
- Six months of experience in all Cage Banks required.
- Excellent verbal and written communication skills.
- Experience using personal computers and software required.
- Previous customer service experience required.
- Excellent interpersonal and organizational skills.
- Ability to write routine correspondence and speak effectively with the public, employees, and customers.
- Ability to interact effectively with customers and employees and resolve problems or conflicts diplomatically and tactfully.
- Ability to make decisions, direct others, interact pleasantly with guests, speak publicly, and communicate ideas and concepts.
- Must be able to obtain and maintain a valid PGCB license.
- Must be able to read, write, speak, and understand English and respond to visual and verbal cues.
- Must be able to work nights, weekends, and holidays.
- Employment is contingent upon a favorable background investigation and drug screening.
- Must be able to work under pressure in a fast-paced casino environment and deal effectively with customers, management, employees, and members of the business community.
Nice To Haves
- Previous supervisory experience is preferred.
Responsibilities
- Perform Cage Cashier duties as needed and carry out departmental procedures.
- Train, schedule, and evaluate Cage personnel in accordance with resort objectives.
- Maintain appropriate staffing levels across all Cage shifts.
- Develop, implement, monitor, and edit employee schedules and time and attendance reports.
- Directly supervise the operation and conduct of the Casino Cage.
- Control and account for Cage activity during each shift and ensure compliance with applicable regulations and policies.
- Assist in developing, implementing, and monitoring Cage Department Standard Operating Procedures.
- Monitor daily activity related to Title 31 cash reporting.
- Maintain confidentiality regarding the resort's financial and business activities.
- Maintain and secure controls for Cage operations, including Cage satellites and outlets.
- Provide exceptional service to patrons and internal customers, communicating pleasantly, professionally, and in a friendly manner.
- Maintain a professional work environment and meet attendance expectations.
- Adhere to regulatory, departmental, and company policies and attend required training meetings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
