Cage Shift Manager
About The Position
The Cage Shift Manager protects casino cage assets and ensures compliance with company internal controls, policies, procedures, and applicable laws. The role conducts monetary and credit transactions for customers, gaming departments, and employees, and is trained in Cage, credit, and Boyd Rewards Club operations. The manager coordinates and instructs Player Services personnel, safeguards assets during the assigned shift, and supports guest service, loyalty-program, promotional, and audit activities. The position may perform any role in Player Services and other duties assigned by management.
Requirements
- Must be at least 21 years of age.
- Must be able to obtain and maintain certifications and/or licenses required by local gaming regulations.
- Must obtain a TAM card for guest comping requirements.
- Must pass a heightened background review.
- Must be able to bend, push, lift, and carry up to 50 pounds.
- Must be able to use basic office machines, 10 key, jetsort, jetscan, gaming ticketing kiosks, and a micro-encoder.
- Must be able to operate Oasis-PitBoss, Loyalty, Everi, NEWave CENTRE, Microsoft Office, and KRONOS software and processes.
- Excellent communication and interpersonal skills, and ability to read, write, and speak English.
Nice To Haves
- Two years of Cage/Credit experience preferred.
Responsibilities
- Serve Player Services customers by cashing checks, exchanging gaming chips for currency, and processing markers and fills.
- Maintain balance and safeguard Player Services assets during the assigned shift.
- Monitor and verify cash intake.
- Monitor transactions and documentation for compliance with gaming regulations, company policies, procedures, and laws.
- Input, update, and access customer credit and other information using a computer.
- Coordinate Player Services personnel’s duties and instruct them in proper job performance.
- Report and research variances.
- Work in any position in Player Services.
- Supervise Player Services Representatives who create new Boyd Rewards accounts; create duplicate Boyd Rewards cards and change a guest’s Boyd Rewards PIN. The manager cannot create new Boyd Rewards accounts.
- Work with Casino Hosts and Gaming management to issue complimentary benefits as required.
- Explain and promote the Boyd Rewards Loyalty Program.
- Assist with and maintain complete knowledge of special events and promotional activities to support optimal customer service.
- Handle guest recovery as required.
- Perform daily player tracking system audits as required.
- Perform other duties assigned by management.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
