Shift Manager, Cage Operations

Hard Rock Hotel & Casino Ottawa•Tejon, NM

About The Position

The Cage Shift Manager oversees all Cage department operations during their assigned shift and directs and coordinates cash operating activities to achieve operating efficiency, maximize company revenues and profits, and safeguard company assets. The role requires adherence to company policies and regulatory requirements, a team-oriented, hands-on approach, ownership of work, and attention to deadlines. The manager oversees Cage & Coin employees and department procedures, supports employee training and performance management, helps maintain staffing levels aligned with business needs and budgeted FTEs, and assists with internal and external audits. The position also promotes a safe, clean, respectful, and productive work environment. This description covers essential functions but may not include every task assigned.

Requirements

Excellent English language skills.
Advanced knowledge of Excel.
Strong leadership and interpersonal skills.
Excellent oral and written communication skills.
Meticulous, organized, and accurate.
Maintain extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Flexibility to work varying shifts and schedules as needed.
Ability to communicate effectively with employees and guests at all levels.
Ability to manage multiple details and tasks concurrently in a changing environment.
Ability to work effectively in a team environment.
Ability to analyze how possible solutions may affect the entire operation.
Ability to stand and sit for extended periods, walk distances, and lift 30 to 40 lbs.
Ability to perform duties requiring frequent standing and walking; use of hands to finger, handle, or feel; reaching with hands and arms; talking or hearing; and tasting or smelling.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Three years of progressive Cage department supervisory experience.
Bachelor’s degree in Accounting, Business, or equivalent.

Responsibilities

Monitor, develop, and review policies and procedures to ensure operational requirements are met or improved.
Maintain awareness of gaming operations and follow applicable policies and procedures to secure company assets.
Manage Cage & Coin department employees and enforce procedures for the security and inventory of corporate assets, cash, and tokens.
Apply thorough knowledge of the department and Internal Controls, and ensure new policies and procedures comply with current Internal Controls.
Ensure Cage & Coin employees have the tools and information needed to perform their work.
Participate in employee training, performance appraisals, and corrective counseling.
Maintain a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction.
Delegate appropriate authority to supervisors and leads so they can carry out assigned duties.
Oversee staffing levels in alignment with business needs and budgeted FTEs.
Assist with compliance activities for related internal and external audits.
Maintain a clean and safe work environment, follow safety procedures, use required safety equipment, and identify unsafe practices or conditions.
Perform other duties as assigned.
Live the Brand.