Cage Assistant Shift Manager

PENN Entertainment • Baton Rouge, LA

1d

About The Position

The Cage Assistant Shift Manager supports Cage and Credit operations by delivering internal and external guest service, supervising subordinate personnel, and ensuring financial, policy, and regulatory objectives are met. The role involves safeguarding large amounts of currency, enforcing asset-protection controls, and maintaining compliance with gaming regulations, company procedures, and applicable laws. It also includes addressing customer relations issues and pursuing payment on delinquent credit while maintaining good customer relations.

Requirements

• Must be at least 21 years of age.
• Ability to obtain and maintain a valid gaming license.
• Demonstrated knowledge of cage and Credit operations.
• Demonstrated understanding of legal, banking, and accounting issues.
• High school diploma or equivalent and 2 years of experience directly related to cashier, credit, or collection operations, or overall gaming operations; alternatively, an equivalent combination of training, education, and experience demonstrating the ability to perform the duties.

Responsibilities

• Deliver internal and external guest service.
• Staff, schedule, evaluate, train, develop, and monitor subordinate personnel.
• Recommend wage increases, promotions, demotions, discipline, and other employment actions for subordinate personnel.
• Supervise the department in accordance with its objectives, standards, guidelines, and budget; adjust daily schedules based on business levels.
• Monitor credit-granting and collection policies and procedures to ensure compliance with internal and external regulatory directives and laws.
• Protect large amounts of currency and prevent losses through careful attention to detail and strict enforcement of procedures and controls.
• Monitor company activities related to departmental operations and integrate company needs with Credit and collections services.
• Review compliance with gaming regulations and company policies and procedures to ensure the cage operates within required parameters.
• Secure payment from customers with delinquent credit through written, verbal, and personal contact, maximizing collections while maintaining good customer relations.
• Handle customer relations issues that exceed staff authority and work toward equitable resolutions.
• Monitor and evaluate Cage Cashier activities to ensure financial, policy, and regulatory objectives are achieved.

Benefits

• Wellness programs supporting team members' financial, physical, and mental well-being.
• Day-one medical coverage may be available depending on position.
• 401(k) matching may be available depending on position.
• Annual performance bonus may be available depending on position.
• Paid time off, earned according to local policy and increasing with length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED