General Manager Jobs

About The Position

Requirements

• Must be of legal age to sell and/or serve alcohol per state and/or local laws.
• Completed or in the process of completing the management certification program.
• Must be SDS trained.
• Obtain food handlers card where applicable.
• Obtain ServSafe Food Manager Certification.
• Review and understand the Regal Operations Manual.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
• Degree in Business and/or equivalent.
• Two years management or supervisory position with experience in restaurant or VIP/luxury theatre concept.
• Experience in high volume hospitality environment.
• Possess good public speaking skills.
• Effectively communicate in both oral and written form with employees, vendors, corporate staff, etc.
• Listen effectively, respond clearly and directly, and ability to explain information to others.
• Perform calculations with speed and accuracy, and identify and correct errors.
• Identify problems, gather relevant data, and note possible causes of problems.
• Evaluate relevant information, recognize alternatives, reach conclusions based on evidence, and implement solutions.
• Take action beyond what is necessarily called for and perform tasks with a minimal amount of supervision.
• Perform under pressure and/or opposition.
• Proven experience with PC platforms and knowledge of basic office programs including but not limited to e-mail, word processing and spreadsheets.
• Operate copiers and other office equipment, devise and access different filing systems and maintain attention to detail.
• Use tools and equipment with dexterity, and perform mechanical tasks as necessary.
• Interface effectively with customers, the public, and co-workers, and exhibit sensitivity to the feelings of others.
• Establish goals, budget time, and set priorities to achieve desired objectives.
• Continually set a standard of professionalism for others to follow and instill leadership traits in subordinate employees.
• Directly supervises an unspecified number of employees.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, training and coaching of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints; and resolving problems.
• Frequently required to stand for extended periods of time; work quickly; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Regularly required to lift up to 60 lbs.
• Vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

• Assigned duties will include the selling/serving of alcohol and it is your responsibility to complete any legally required state or local training and obtain the required certificate.
• In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Upholding and administering all Regal policies and brand standards.
• Ensuring all cash management policies and procedures are adhered to.
• Monitoring risk management as it pertains to the theatre (employee/guest safety, loss prevention, proper handling of food and alcohol, emergency situations, and accident reporting).
• Complying with all food safety rules, laws, protocols, and standards, and maintaining Health Department rules and regulations.
• Hiring, training, developing, mentoring, supervising, counseling, scheduling, and terminating employees.
• Training staff in specific positions including server, box office, food runner, bartender, and kitchen staff, and cross-training as needed.
• Maintaining projection and sound technology to ensure impeccable sight and sound experience for guests.
• Ensuring facilities are cleaned and maintained consistent with Regal standards every day.
• Directing kitchen and bar maintenance and sanitation program, and overseeing necessary maintenance and repairs.
• Optimizing profits by maintaining strict cost controls, including payroll, cost of goods, and other supplies.
• Maintaining strict inventory controls for all food and beverage supplies, janitorial supplies, and projection bulbs.
• Ordering supplies, food, alcohol, and ingredients based on rapidly shifting demand.
• Controlling inventory, shortages, and spoilage levels and investigating inconsistencies.
• Conducting full monthly/quarterly inventories.
• Creating schedules for staff to ensure staffing levels meet demand while controlling labor costs.
• Completing daily theatre inspections and subsequent corrective actions.
• Completing daily kitchen logs (cooling & reheating, food temperatures, refrigerator/freezer temperatures and sanitizer solution).
• Ensuring that all food and beverage items are consistently prepared and served per Regal’s recipes, portioning, cooking and serving standards.
• Ensuring guest satisfaction by greeting, thanking, and promptly addressing any issues.
• Managing guest relations, marketing and promotions of feature film engagements, efficient scheduling of movie show times.
• Responding personally to guest questions and complaints.
• Counting, depositing, and reconciling all receipts taken in during a business day.
• Keeping updated on recipe changes.
• Measuring and assembling ingredients for menu items.
• Expediting food from the kitchen.
• Collaborating with managers and cooks to prepare meals.
• Properly storing food items at appropriate temperatures.
• Rotating stock items as per established procedures.
• Restocking kitchen for subsequent shifts.
• Maintaining a “clean as you go” approach throughout shift.
• Maintaining excellent personal hygiene.
• Handling lost and found items in accordance with Regal policy.
• Abiding by all federal and state laws regarding breaks and/or meal periods.

Benefits

• Medical and prescription coverage with company contributions.
• Life insurance.
• Disability insurance.
• Dental insurance options.
• Vision insurance options.
• Supplemental Life insurance options.
• Accident insurance.
• Critical Illness insurance.
• Hospital Indemnity insurance.
• Vacation time.
• Sick leave.
• Free movie passes.
• Discounted concessions.
• 401(k) retirement plan with company match (after age 21 and six months of service).