General Manager Jobs

About The Position

Requirements

• At least 7 years of restoration industry experience, including significant management or leadership experience.
• Demonstrated experience leading restoration operations and managing multiple projects or teams.
• Strong understanding of restoration processes, production management, job costing, and quality control.
• At least 2 years of Xactimate experience.
• Proven ability to lead, coach, and develop management teams.
• Experience managing budgets, financial performance, and operational goals.
• Strong written, verbal, organizational, and problem-solving skills.
• Proficient computer skills and ability to work with operational and financial reporting.
• Ability to successfully complete a background check.
• Successful completion of electronic employment eligibility verification through Form I-9 and the federal employment verification process.
• Ability to lead with a servant-leadership mindset, maintain accountability, communicate openly, take ownership, and balance employee development, customer satisfaction, and company profitability.

Nice To Haves

• Significant hands-on large-loss restoration management experience.
• Experience managing complex commercial, multifamily, industrial, or high-value restoration projects.
• Storm response and catastrophe operations experience.
• Experience coordinating multiple crews, subcontractors, equipment, and resources during large-scale losses.
• Experience overseeing restoration operations across multiple divisions or locations.
• SERVPRO industry experience and familiarity with SERVPRO systems, processes, and procedures.

Responsibilities

• Provide leadership and oversight to the Marketing, Production, Construction Services, and Office divisions.
• Establish annual business plans and divisional goals aligned with company objectives.
• Work with division managers to maintain operational standards, accountability, and performance.
• Lead management meetings reviewing production, staffing, financial performance, customer concerns, and business goals.
• Ensure jobs follow SERVPRO processes, procedures, and quality standards.
• Oversee operational readiness and direct company operations during major storm events and large-loss projects.
• Identify opportunities to improve processes, efficiency, and overall company performance.
• Lead complex, high-value restoration projects, including commercial losses, catastrophic events, and storm response.
• Coordinate resources, staffing, equipment, and subcontractors for large-loss and emergency response operations.
• Ensure appropriate job documentation, estimating, job costing, budgeting, and quality control.
• Work with project and division managers to resolve operational challenges and keep projects moving efficiently.
• Build and maintain relationships with commercial accounts, customers, and centers of influence.
• Ensure an exceptional customer experience from initial response through project completion.
• Coach, mentor, and develop division managers and future leaders.
• Support recruiting, hiring, onboarding, training, and employee retention.
• Identify staffing needs and work with managers and HR to build capable teams.
• Promote a positive, accountable, performance-driven culture and foster open communication, collaboration, and continuous improvement.
• Partner with division managers on annual business plans, budgets, and performance goals.
• Monitor operational costs, job profitability, revenue, and gross margins; review financial performance and identify ways to improve profitability.
• Work with accounting to review financial reporting and ensure appropriate financial information is provided to the company's CPA.
• Ensure resources are allocated effectively to support company growth and operational needs.
• Partner with HR to maintain employee documentation and HR processes.
• Help ensure compliance with applicable federal, state, and local regulations.
• Oversee appropriate insurance coverage and operational risk management.
• Support the development and enforcement of company policies, procedures, and safety expectations.

Benefits

• On-site gym/fitness room
• Health insurance, with 50% employer-paid coverage after 60 days
• Paid time off, including up to 11 accrued days annually
• Profit sharing
• Vision insurance
• 401(k) with up to a 4% company match after 6 months
• Dental insurance
• $1,500 employee referral bonus
• Six paid holidays
• Uniforms, tools, and PPE provided
• Heritage Family/Global Life supplemental benefits
• Career advancement opportunities
• $1,000 annual work anniversary bonus after one year