General Manager Jobs

About The Position

Requirements

• Minimum 4 years of relevant lodging operations experience.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Assume the role and responsibilities of the Assistant General Manager and complete all AGM duties at the assigned hotel.
• Have a working knowledge about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
• Complete all Assistant General Manager or Department Manager duties at the given hotel.
• Ensure compliance with QA at the assigned hotel.
• Perform QA self audits at any given hotel.
• Be a Brand Champion; support all Brand and Regional initiatives with active participation.
• Be an Ambassador for sharing best practices with all the hotels in the Region.
• Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
• Participate and support the Region’s Specialist Team initiatives.
• Have working knowledge of the food service offerings as per brand standard.
• Have working knowledge of all CRST hotels’ current promotion and program offerings.
• Provide a model behavior for guest service at the given hotel. Extend professional courtesy to all guests.
• Support or create SMART Guest Service goals and post expectations and results visible to all associates.
• Respond to all guest service issues and inquiries in a professional timely manner.
• Provide Service Training by delivering the Brand specific Service Training modules.
• Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel’s action steps.
• Support or create Operations Managers technical and leadership skill development plans.
• Ensure Brand Standard Service training compliance.
• Support Marriott’s Guarantee of Fair Treatment policy.
• Conduct weekly Leadership Staff Meetings.
• Review or create the given hotel’s financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotel’s goals.
• Complete or review the given hotel’s Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager.
• Review or create the given hotel’s compliance with all the Marriott Corporate Accounting procedures.
• Review the assigned hotel’s ADA Plan.
• Review or create the assigned hotel’s Sales Forecast.
• Monitor the hotel’s purchases and ensure financial checkbook accounting compliance.
• Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings.
• Review the support the given hotel’s major accounts and current Sales and Marketing action plan.
• Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue.
• Review and utilize fully the assigned hotel’s sales engines.
• Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area.
• Comply with Marriott’s Travel and Business Expense Reimbursement Corporate Policy (MIP 44).
• Provide a written report of accomplishments and follow up plans and actions to each assigned hotel.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• Medical coverage
• Dental coverage
• Vision coverage
• Health care flexible spending account
• Dependent care flexible spending account
• Life insurance
• Disability insurance
• Accident insurance
• Adoption expense reimbursements
• Paid parental leave
• Educational assistance
• Paid sick leave
• PTO balance accrual
• Paid holidays