Assistant General Manager

Embassy Suites•Knoxville, TN

About The Position

The Assistant General Manager supports hotel operations and helps maintain guest satisfaction, operational excellence, and brand standards. The role involves assisting with revenue and inventory management, financial administration, team leadership, staffing, scheduling, training, and coordination across departments. The Assistant General Manager is expected to contribute to a positive and safe environment for employees and guests and to help the hotel meet brand audit standards. A flexible schedule is needed to address business needs, including team-member absences and guest events.

Requirements

1–2 years of previous hospitality experience.
Exceptional customer service skills.
Relationship-building skills.
Effective communication skills.
Ability to multitask.
Availability to work all shifts, weekends, and holidays based on business needs.
Ability to learn and use various computer and software applications.

Nice To Haves

Bachelor’s degree in business or a related discipline.
Supervisory experience.

Responsibilities

Conduct employee meetings and keep employees informed of policies, department procedures, and brand standards.
Inform team members of new programs intended to increase guest satisfaction and operational excellence.
Receive and respond to guest complaints in a timely manner, including resolving conflicts.
Assist with inventory management to maximize room revenue and meet budgeted room revenue goals.
Organize and prepare accounts payable and accounts receivable, and make deposits.
Input direct bills into the system.
Help create a positive and safe environment for employees and guests.
Monitor and lead guest service team members.
Monitor and train team members on brand standards.
Create and communicate team-member schedules.
Promote high associate morale by recognizing team members who meet or exceed guest expectations.
Participate in staffing activities, including interviewing, screening, hiring, and employee relations.
Conduct hotel walkthroughs across various shifts, document issues, and address them with the General Manager.
Maintain a flexible schedule to cover business needs, including team-member absences and guest events.
Work with other departments to ensure efficiency.
Maintain timecards for Guest Service Representatives.
Prepare for brand audits, evaluate results, and collaborate with management and the team on needed improvements.
Perform other duties as assigned.