GENERAL MANAGER $75M-$120M

NEXCOM • Virginia Beach, VA

1d

About The Position

The General Manager manages, plans, directs, and coordinates activities at a main Exchange branch and its locations. The role directs Exchange activities in support of the Navy Exchange Program mission, ensures efficient use of facilities, equipment, funds, and associates, and maintains compliance with NEXCOM directives and operating instructions. The General Manager is responsible for sales and profit objectives, reviews operational results, and initiates corrective action as needed.

The position supervises operations through subordinate staff, including staffing, leave approval, performance appraisals, training, discipline, and grievance resolution. It oversees merchandise receipt and controls, facility maintenance, five-year facility planning and capital projects, security and safety programs, and accountability for Exchange property and funds. The role also implements sales promotions and participates in local community activities.

The General Manager reports directly to the Commanding Officer, who provides broad general direction. The incumbent must hold a Secret S Security Clearance and annually file a Standard Form 450 (OGE Form 450). HazMat training is required within 90 days of hire.

Requirements

• Secret S Security Clearance.
• Three years of general experience in administrative, operational, merchandising, and management skills, or other responsible work demonstrating knowledge of management practices and administrative processes, interpersonal skills, and mature judgment.
• One year of academic study above high school may substitute for nine months of general experience, up to a maximum of a four-year bachelor's degree substituting for three years of general experience.
• Five years of progressively responsible store operational management experience demonstrating understanding of needs, problems, and solutions in management programs relating to most of merchandising, accounting, personnel, facility maintenance, distribution, and general administration.
• Specialized experience must include planning, directing, and/or coordinating merchandising activities and supervisory experience in human resources or similar work demonstrating the ability to support management of a retail organization.
• Specialized experience must include five years of progressively responsible experience as a Branch Exchange Manager, General Manager in-training, Store Manager, District Operations Specialist, and/or General Manager.
• Annually file Standard Form 450 (OGE Form 450), as required.
• Complete hazardous material (HazMat) training within 90 days of hire.

Responsibilities

• Direct and coordinate Exchange activities to support the Navy Exchange Program mission and requirements.
• Inspect activities and outlets, identify deficiencies, direct corrective action, and follow up to confirm that corrections are completed.
• Ensure full and effective use of facilities, equipment, cash, and associates.
• Ensure associates comply with departmental, Command, and NEXCOM directives and operating instructions.
• Achieve sales and profit objectives, review operational reports, and initiate corrective action when goals are not met.
• Supervise operations through subordinate staff; approve leave and vacation, enforce work rules, establish internal policies and procedures, and initiate programs or projects.
• Ensure ongoing training across all areas; interview and select associates; complete performance appraisals; review disciplinary actions; and resolve grievances and complaints.
• Oversee receipt, price marking, storage, custody, administration, and documentation of merchandise under applicable control procedures.
• Ensure maintenance and repair programs keep Exchange equipment and facilities in excellent condition.
• Ensure development of a five-year Exchange Facility Master Plan and capital expenditure projects; prepare projects for approval, supervise execution, and evaluate results when required.
• Ensure implementation and coordination of Exchange security, safety, and fire-protection and prevention programs.
• Ensure custody, protection, and accountability of Exchange property and funds.
• Participate in and encourage participation in local community activities in the interests of the Navy Exchange Program.
• Ensure implementation of NEXCOM sales promotions to increase sales and customer traffic.
• Perform other related duties as assigned.
• File the required financial disclosure report and complete HazMat training within 90 days of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed