DEPARTMENT MANAGER SOFTLINES ($50-75M)

NEXCOM•Jacksonville, FL

About The Position

Manages sales activities in assigned retail and/or mall services departments. Ensures departments are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards. The manager performs independently under the direction of a Store Divisional Manager or Store Manager, with work reviewed based on achievement of operational goals and objectives. Other related duties may be assigned.

Requirements

Three years of general experience in administrative, clerical, retail sales, or other related work that provided knowledge of selling-floor operations and procedures, person-to-person work relationship skills, and the ability to exercise mature judgment.
One year of specialized progressive experience involving merchandise controls, inventory, stock record keeping and reports, exempt or non-exempt supervision, merchandise display and retail promotions, or customer relations aimed at improving sales and maintaining operating-cost efficiency.
Academic study above the high school level may substitute for general experience at one year of study for each nine months of experience. Where co-op experience is required as part of a student’s program of study, one year may substitute for one year of experience.

Responsibilities

Execute retail and/or assigned mall services business strategies, procedures, and policies at the department level.
Ensure the department is fully stocked and merchandise is attractively displayed, with effective signing, accurate price marking, and fact tags; adhere to corporate visual merchandising standards and coordinate stock replenishment with backroom and procurement personnel.
Serve as a stock replenishment expert and ensure the department’s stock replenishment program is effectively carried out.
Establish and implement an effective customer relations program, ensuring service meets or exceeds NES standards and customer expectations.
Review merchandise stock structure and provide recommendations and information to Store Divisional Managers, Buyers, and others regarding in-stock position, assortment, saleability, local demand trends, and requirements.
Review daily sales reports, recommend and initiate markdowns as necessary, and provide input on departmental promotions, sales goals, and budgets.
Control scheduling to keep staffing levels and payroll expenditures appropriate to current business conditions.
Coordinate and implement departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates; provide post-promotion feedback to Buyers, the Store Manager, and others.
Supervise, train, and motivate sales associates, ensuring they know sales goals, sales events, incentive programs, and store policies.
Stay current on industry and market trends for assigned departments, compare practices with other retailers, and implement feasible best practices.
Provide courteous, tactful, and active customer and associate service; learn store policies and services and respond to inquiries promptly and in a friendly manner.
Perform other related duties as assigned.