Softlines Team Leader

Meijer•Westfield, IN

10d

About The Position

The Softlines Team Leader plans, directs, and supervises day-to-day operations within store departments. The role serves as a mentor and coach to team members, implements strategies to improve customer service and sales, and ensures customer needs are met quickly and efficiently. The Team Leader maintains store appearance, product presentation, and company standards, with particular focus on prime shopping hours. The role also oversees staffing, hiring, team development, department financial performance, sales, and shrink, while promoting a safe work environment and reliable attendance.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience is helpful.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.