Softlines Team Leader

Meijer•Westfield, IN

About The Position

Plans, directs, and supervises team members in the day-to-day operations of various store departments. Serves as a mentor and coach, and implements strategies to improve customer service and drive sales while meeting customer needs efficiently. Maintains store appearance, product presentation, and company standards, with particular focus on prime shopping hours. The role is responsible for department staffing, development and performance management, financial results, sales, and shrink. The Team Leader spends most of their time in the store communicating with customers and team members to support exceptional service and a safe work environment. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli are helpful.
Customer service and product flow experience are helpful.

Responsibilities

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to achieve staffing needs.
Promote succession planning by providing career paths, identifying team members’ development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain company standards.
Ensure team members are thoroughly trained in their jobs and complete required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.