Softlines Team Leader Full Time, Plus 1

Meijer•Englewood, OH

6d•Onsite

About The Position

The Softlines Team Leader plans, directs, and supervises the day-to-day operations of store departments. The role serves as a mentor and coach to team members, implements strategies to improve customer service and sales, ensures customer needs are met quickly and efficiently, and maintains store appearance, product presentation, and company standards. The position is responsible for staffing and hiring, team development and promotion decisions, disciplinary documentation and recommendations concerning discharge, departmental profit and loss, sales, and shrink. The Team Leader models courteous, friendly, fast service; communicates the Meijer Friendly Initiative; ensures team members are trained; and promotes a safe work environment. The role requires reliable and consistent attendance and may include other assigned duties.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day department operations.
Provide courteous, friendly, and efficient service to customers and team members, maintaining a positive company image.
Handle staffing, selection, and hiring to meet staffing needs.
Support succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage departmental profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and complete required training.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.