Full Time Team Leader

LEGO • San Diego, CA

1d • Onsite

About The Position

The full-time Team Leader for LEGO Brand Retail in San Diego, California, is the face of the company and helps deliver an inspirational, hands-on retail experience rooted in LEGO Brand values. The role provides training and coaching to help Sales Associates exceed customer service, product knowledge, and sales standards, while motivating and developing a high-performance, safety-first, team-oriented environment.

The Team Leader supports the Assistant Store Manager and Store Manager with team scheduling and store operations. They supervise Sales Associates during shifts, promote effective merchandise presentation and space management, help maximize profitable sales, and maintain store procedures for cash handling, inventory, supplies, and loss prevention.

Requirements

• Leadership and/or management experience in a retail store environment.
• Experience delivering employee training.
• Cash-handling and inventory or sales auditing experience.
• Experience with automated point-of-sale systems.
• Experience with merchandise maintenance and visual merchandising.
• Full availability to work 40 hours per week.
• Ability to meet the physical specifications of the role, including lifting at least 30 pounds.

Responsibilities

• Assist the Assistant Store Manager and Store Manager in maintaining holiday, attendance, and team scheduling.
• Supervise Sales Associates during shifts, addressing issues appropriately and in accordance with LEGO policies and procedures, with management support.
• Complete orders for store and office supplies according to guidelines and operating budgets.
• Ensure Sales Associates follow money-handling procedures.
• Maintain a well-organized stockroom and ensure available products are merchandised on the shop floor while meeting loss-prevention targets.
• Assist the Assistant Store Manager and Store Manager in maintaining a high standard of merchandise presentation according to store guidelines.
• Review sales and margin information regularly to maximize profitable sales.
• Help ensure effective space-management techniques are used.
• Maintain the store graphics system, including pricing, with a focus on customer service and profitable sales.
• Ensure all fixtures are replenished.
• Evaluate competitors’ visual merchandising techniques and communicate opportunities to develop the business.
• Train Sales Associates in visual merchandising techniques according to LEGO Brand Retail guidelines.
• Motivate and develop a high-performance team by sharing the LEGO Brand, Vision, and Values.
• Provide employee training to strengthen the team's customer service, product knowledge, and sales performance.

Benefits

• Enhanced paid family care leave options.
• Life and disability insurance.
• Resources and benefits to support physical and mental wellbeing, build community, and inspire creativity.
• Colleague discount beginning on the first day.
• Bonus scheme when goals are reached, if eligible.
• Option under the hybrid work model to work from home up to two days per week, subject to the role and team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed