Full Time Team Leader
About The Position
The full-time Team Leader for LEGO Brand Retail provides a brand experience for customers and serves as a role model for the store team. The role trains and develops Sales Associates to meet high standards of customer service, product knowledge, and sales, while motivating a high-performance team in a positive, team-oriented, safety-first environment. The Team Leader supports the Assistant Store Manager (ASM) and Store Manager (SM) with store operations, including scheduling, supervision, supplies, cash-handling procedures, stockroom organization, merchandising, and loss prevention. The role also contributes to profitable sales through review of sales and margin information, effective space management, store graphics and pricing, replenishment, and visual merchandising. The position is based in the specified LEGO store, office, or factory. The advertised role is in San Diego, California. The posting describes a hybrid model that may allow work from home up to two days per week, subject to discussion with the People Leader and applicability to the role and team.
Requirements
- Leadership and/or management experience in a retail store environment.
- Experience delivering employee training.
- Experience with cash handling and inventory or sales auditing.
- Experience with point-of-sale automated systems.
- Experience with merchandise maintenance and visual merchandising.
- Full availability to work 40 hours per week.
- Ability to meet the stated physical specifications: constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours; occasional stooping, kneeling, crouching, and climbing ladders; close vision, depth perception, and ability to adjust focus; and lifting at least 30 pounds.
Responsibilities
- Assist the ASM and SM with holiday, attendance, and team scheduling.
- Supervise Sales Associates during shifts and address potential issues in accordance with LEGO policies and procedures, with support from the ASM and SM.
- Complete orders for store and office supplies in line with guidelines and operating budgets.
- Ensure Sales Associates follow money-handling procedures.
- Maintain an organized stockroom, ensure available products are merchandised on the shop floor, and achieve loss-prevention targets.
- Assist the ASM and SM in achieving high standards of merchandise presentation according to store guidelines.
- Review sales and margin information regularly to maximize profitable sales.
- Help ensure effective space-management techniques are used.
- Maintain the store graphics system, including pricing, with a focus on customer service and profitable sales.
- Ensure fixtures are replenished.
- Evaluate and communicate competitor visual-merchandising techniques and identify opportunities to develop the business.
- Train Sales Associates in visual-merchandising techniques according to LEGO Brand Retail guidelines.
- Motivate and develop a high-performance team by sharing the LEGO Brand, Vision, and Values.
- Provide training that develops the team's customer service, product knowledge, and sales capabilities.
- Provide an active, hands-on in-store experience that encourages imagination and creativity through play.
Benefits
- Enhanced paid family care leave.
- Life and disability insurance for all colleagues.
- Resources and benefits supporting physical and mental wellbeing, with opportunities to build community and inspire creativity.
- Colleague discount available from the first day.
- Bonus scheme when goals are reached, if eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
