Service Team Leader Plus One

Meijer•Madison Heights, MI

About The Position

Plans, directs, and supervises team members in the day-to-day operations of various store departments. Serves as a mentor and coach, implementing strategies to improve customer service and store sales while meeting customer needs efficiently. Maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role also oversees staffing, team development and training, department financial performance, and workplace safety.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli; customer service and product flow experience is also helpful.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members and uphold a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying team members’ development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain the area to Meijer standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.