Service Team Leader

Meijer•Battle Creek, MI

About The Position

The Service Team Leader plans, directs, and supervises team members in the day-to-day operations of various store departments. The role serves as a mentor and coach, implements strategies to improve customer service and store sales, and ensures customer needs are met quickly and efficiently. It also maintains store appearance, product presentation, and company standards, particularly during prime shopping hours. The Service Team Leader helps ensure a positive company image through courteous, friendly, and efficient service to customers and team members. The role oversees staffing and hiring, supports team-member development and succession planning, and participates in promotion and disciplinary decisions. It is responsible for department profit and loss, sales, and shrink, and promotes a safe work environment. The leader spends most of their time in the store communicating with customers and team members to support exceptional service.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day operations across various store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain store appearance and product presentation in accordance with company standards, with a focus on prime shopping hours.
Maintain reliable and consistent attendance.
Perform other duties as assigned.