Service Team Leader
TOKYO JOES LLC•Englewood, CO
•Onsite
About The Position
The Service Team Leader leads Front of House operations during restaurant shifts and helps create excellent guest experiences. This role engages with guests, expedites food, and supports accurate, high-quality, efficient service. The leader motivates the team in a fast-paced, upbeat environment, encourages teamwork and genuine connection, and supports team members’ growth while embodying the company’s values of teamwork, inclusivity, respect, passion, and fun.
Requirements
- Excellent guest service skills.
- Cash-handling and management skills.
- Ability to work in a fast-paced environment for shifts of up to 8+ hours.
- Team-oriented, adaptable, dependable, with a strong work ethic.
- Ability to communicate effectively with guests and team members.
- Ability to work nights, weekends, and holidays.
- Ability to work with sharp kitchen tools when assigned to a prep position.
Responsibilities
- Create positive guest and team member experiences and maintain a fun, energetic atmosphere.
- Take guests’ food orders and handle cash and credit transactions.
- Follow operational policies and procedures, including cash-handling and safety/security procedures.
- Demonstrate knowledge of the brand and menu items.
- Support the daily availability of fresh ingredients.
- Serve food to guests courteously and promptly.
- Prepare food items quickly and accurately.
- Follow sanitation and safety procedures, including safe knife handling and use of kitchen equipment.
- Maintain restaurant cleanliness and organization, including setup and breakdown of the dining room, restrooms, kitchen, and prep areas.
- Effectively address guest concerns and complaints.
- Work with the team to prepare the restaurant for each shift.
- Act with integrity, honesty, and knowledge in a way that promotes the company’s culture.
- Maintain regular and consistent attendance and punctuality.
- Contribute to a positive team environment.
- Manage others through positive communication, teamwork, and delegation.
- Support food, team member, and guest safety.
- Maintain the cleanliness and upkeep of the restaurant and equipment.
- Enforce and follow company policies and procedures.
- Master menu portions and allergen information.
- Work proficiently at Service and Sushi stations.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
