Service Team Leader

Meijer•McHenry, IL

About The Position

The Service Team Leader plans, directs, and supervises team members in the day-to-day operations of various store departments. The role serves as a mentor and coach, implementing strategies to improve customer service and drive sales while meeting customer needs efficiently. The Service Team Leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The position is responsible for staffing and hiring, team development and succession planning, performance management, departmental profit and loss, sales, and shrink. The leader spends most of their time in the store communicating with customers and team members, promoting safe work practices, and ensuring the team is trained and delivering friendly, efficient service. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflicts by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day operations across various store departments.
Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Handle staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage departmental profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and have completed required training and certifications.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, product presentation, and company standards, particularly during prime shopping hours.
Maintain reliable and consistent attendance.
Perform other duties as assigned.