Service & Engagement Team Leader

Target • Miami, FL

3d • $23 - $40 • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store service teams to deliver a welcoming, efficient, and guest-focused shopping experience across in-store and digital services. The role builds team capabilities, supports loyalty programs, plans work to achieve sales and service goals, and responds to guest concerns. The leader also helps maintain safety, security, compliance, and operational standards, and may occasionally assume store-level leadership-on-duty responsibilities. This is a full-time role, but weekly hours are not guaranteed to be 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, manage workload, and prioritize tasks.
• Welcoming and helpful attitude toward guests and team members; effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving up to 44 pounds without assistance.
• Ability to climb ladders as needed and remain mobile for the duration of a scheduled shift.
• Flexible schedule and reliable, prompt attendance; availability may include nights, weekends, holidays, closing shifts, and peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive-Up and carryout.
• Previous retail experience is preferred but not required.

Nice To Haves

• Previous retail experience.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently execute them.
• Observe team members, provide feedback, recognize strong performance, and hold the team accountable for service behaviors and operational expectations.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and the guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants, focusing on wait times, friendly interactions, service quality, issue resolution, loyalty, and cleanliness.
• Train, develop, coach, and support team members; help close skill gaps and follow up on training completion and understanding.
• Plan and execute daily and weekly workloads based on business priorities, sales goals, guest engagement, and business reporting.
• Support Target Loyalty Programs and ensure team members can explain and promote their benefits and features.
• Conduct development conversations and personalize recognition to support a positive, guest-centric team culture.
• Help establish clear expectations and support performance management, including listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable accurate and efficient pickup and drive-up orders, including drive-up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable for these standards.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, supporting incident response, and timely and accurately reporting or investigating injuries.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level leadership-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED