Service & Engagement Team Leader

Target • Mebane, NC

9d • $21 - $35 • Onsite

About The Position

The Service & Engagement Team Leader leads a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver an easy, inspiring, and friendly guest experience. The role promotes guest loyalty, supports in-store and digital services, and ensures efficient, accurate service at checklanes, guest services, pick-up, and drive-up. The leader plans daily and weekly work, uses sales and guest metrics to improve outcomes, coaches and develops team members, and helps maintain a positive, inclusive, safe, and compliant store environment. The position may occasionally assume store-level Leader on Duty responsibilities and supports other duties based on business needs.

This is a full-time role, but hours are not guaranteed to reach 40 per week and may fluctuate based on business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping times. The work is active and may require working in varying temperatures and other elements, remaining mobile for the duration of a shift, accessing all areas of the building, climbing ladders, and frequently lifting or moving merchandise up to 44 pounds without additional assistance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible work schedule, including nights, weekends, and holidays, and reliable, prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as drive-up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and create an easy, inspiring, and friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team members, provide feedback, hold them accountable, and recognize strong guest experiences.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; align the team on behaviors and execution; and celebrate results.
• Demonstrate inclusivity and help create equitable experiences.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in reducing wait times and delivering friendly interactions, quality service, resolution, loyalty, and cleanliness.
• Support best-practice execution through onboarding, learning, development, coaching, and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workload and address opportunities.
• Support Target Loyalty Programs and ensure the team can educate guests about relevant benefits, features, and offerings.
• Follow up on training completion, check understanding, and support continuous education for front-of-store experiences.
• Engage in meaningful development conversations with team members, with guidance from the direct leader.
• Recognize and appreciate team members to reinforce guest-service behaviors and a positive, guest-centric culture.
• Help maintain accountability through clear expectations and performance management, including listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support the team in resolving issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pick-up and drive-up orders, including drive-up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Lead safety practices by modeling and recognizing safe behaviors, identifying and correcting hazards, responding to incidents, and reporting or investigating injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed.
• Follow safe and secure training and processes when serving as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs, and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED