Service & Engagement Team Leader

Target • Evansville, IN

6d

About The Position

The Service & Engagement Team Leader leads front-of-store teams to deliver an Easy, Inspiring and Friendly guest experience and meet service and sales goals. The role oversees Guest Advocates, Service Advocates and Front of Store Attendants, building a guest-first culture through training, coaching, recognition, accountability and development. The leader uses guest, financial and team metrics, business reporting and guest insights to plan daily and weekly workloads, improve execution and support Target loyalty programs and digital services, including pickup and Drive Up.

The role also supports guest-service recovery, store safety and security, compliance, merchandise protection and emergency response. As needed, the leader may support guest services, serve as a key carrier, and occasionally assume store-level Leader on Duty responsibilities. This is a full-time role, though weekly hours are not guaranteed to reach 40 and may fluctuate based on business needs. Work schedules vary and may include nights, weekends, holidays, closing shifts and peak shopping periods.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, and to manage and prioritize workload independently and collaboratively.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team-member issues.
• Ability to interpret instructions, reports and information.
• Ability to accurately handle cash-register operations and cash transactions, and oversee cash-office processes as needed.
• Ability to scan, handle and move merchandise safely and efficiently, including frequently lifting or moving merchandise up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Flexible schedule and reliable, prompt attendance; work may include nights, weekends, holidays, closing shifts and other peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Consistently deliver guest experience commitments and ensure team members understand, are trained in and follow Target’s guest experience and operating standards.
• Observe team performance, provide feedback, recognize strong guest-service behavior and hold team members accountable.
• Review guest, financial and team outcome metrics; identify opportunities, take action and align the team on behaviors and execution that improve results and the guest experience.
• Lead Guest Advocates, Service Advocates and Front of Store Attendants in reducing wait times, providing friendly interactions and quality service, resolving concerns, driving loyalty and maintaining cleanliness.
• Lead onboarding and learning best practices; develop, coach and interact with team members to close skill gaps.
• Use sales goals, business reporting and guest insights to plan and execute daily and weekly workloads, deliver store sales and engagement goals, and address opportunities throughout the day.
• Support Target loyalty programs and ensure the team can explain and promote their benefits, features and offerings.
• Support the direct leader with training follow-up, comprehension checks and continuing education to improve front-of-store proficiencies.
• Hold meaningful development conversations with team members, with guidance from the direct leader.
• Personalize recognition and appreciation to reinforce guest-service behaviors and a positive team culture.
• Help establish clear expectations and support performance management through listening, observing, recognizing and coaching.
• Respond promptly to guest concerns, de-escalate situations and support the team in resolving issues.
• Keep team members informed about upcoming promotions, brand launches and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pickup and Drive Up orders, including Drive Up returns and Starbucks orders, while following adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to those standards.
• Model and lead safe work practices, identify and correct hazards, support incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support storewide merchandise protection strategies, including ordering, storage and application as directed by best practices.
• If applicable as a key carrier, follow safe and secure training and processes.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education and well-being benefits are described on Target’s benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED