Service & Engagement Team Leader

Target • San Jose, CA

13d • $28 - $48

About The Position

The Service & Engagement Team Leader leads front-of-store service teams to deliver an easy, inspiring, and friendly guest experience. The role oversees Guest Advocates, Service Advocates, and Front of Store Attendants, building a guest-first culture through coaching, training, recognition, accountability, and effective resolution of guest concerns. The leader supports in-store and digital services, including checklanes, guest services, gift registry, pickup, drive up, drive-up returns, and Starbucks orders, while helping ensure quick, accurate service and guest loyalty.

This position plans daily and weekly workloads to meet service and sales goals, reviews guest, financial, and team metrics, and acts on opportunities. It supports Target loyalty programs, promotions, hiring, team development, safety, compliance, physical security, and merchandise protection. The role may occasionally assume store-level leader-on-duty responsibilities and address store emergencies and compliance needs.

The position is full-time, though weekly hours are not guaranteed to reach 40 and may fluctuate with business needs. Work schedules are variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The work is active and physically demanding, requires mobility throughout shifts, access to all building areas, occasional ladder use, and frequent lifting or moving merchandise up to 44 pounds. Duties may also involve exposure to varying temperatures, humidity, and other outdoor or environmental conditions, including during drive-up and carryout activities.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and collaboratively.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions and oversee cash office processes as needed.
• Ability to frequently lift or move merchandise up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule and reliable, prompt attendance; shifts may include nights, weekends, holidays, closing shifts, and peak shopping times.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as drive-up and carryout.
• Previous retail experience is preferred but not required.

Nice To Haves

• Previous retail experience.

Responsibilities

• Deliver guest experience commitments and create an easy, inspiring, and friendly guest experience.
• Ensure team members understand, are trained in, and consistently follow guest experience commitments and operating procedures.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in providing friendly, timely, high-quality service, resolving issues, driving loyalty, and maintaining cleanliness.
• Execute onboarding and learning best practices and close skill gaps through coaching, development, and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workloads and troubleshoot opportunities.
• Support Target loyalty programs and ensure the team can explain and promote their benefits and features.
• Support the direct leader by following up on training completion, checking understanding, and supporting ongoing education.
• Conduct meaningful development conversations and personalize recognition and appreciation for team members.
• Help lead accountability and performance management through clear expectations, listening, observing, recognizing, and coaching.
• Respond promptly to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support efficient and accurate pickup and drive-up order fulfillment, including drive-up returns and Starbucks orders, and follow applicable adult beverage laws; provide guest services support as needed.
• Model ethical conduct and compliance and hold the team accountable to these standards.
• Lead safety practices by modeling and recognizing safe behaviors, correcting hazards, ensuring expectations are followed, assisting with incident response, and reporting and investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes and training when acting as a key carrier, if applicable.
• Occasionally assume store-level leader-on-duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.
• Accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Scan, handle, and move merchandise safely and efficiently; climb ladders as needed and access building areas to respond to guest or team member issues.

Benefits

• Eligible team members and dependents may receive medical, vision, dental, and life insurance, among other health benefits and programs.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may also be available; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED