Service & Engagement Team Leader

Target • Goshen, IN

6d • $22 - $37 • Onsite

About The Position

The Service & Engagement Team Leader leads a team responsible for guest service across checklanes, guest services, gift registry, pickup, and Drive Up. The role focuses on delivering a friendly, easy, and inspiring guest experience; improving guest loyalty; and supporting store sales and service goals. The leader develops and coaches team members, plans daily and weekly workloads, monitors business and guest outcomes, and helps maintain safe, ethical, and compliant operations. The position may also include occasional store-level Leader on Duty responsibilities and other duties based on business needs.

This is a full-time role, though weekly hours are not guaranteed to reach 40 and may vary according to business needs. The schedule is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods. The work is physically active and may involve moving merchandise, climbing ladders, and working in varying temperatures and humidity, including while supporting Drive Up or carryout.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to climb up and down ladders as needed.
• Ability to work a flexible schedule, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance is necessary.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently follow them.
• Observe team members, provide feedback, recognize effective guest service, and hold the team accountable for expected behaviors and execution.
• Review guest, financial, and team outcome metrics; identify opportunities; take action; and align the team on priorities and results.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly interactions, reducing wait times, resolving concerns, maintaining service quality, and meeting cleanliness standards.
• Lead onboarding and learning best practices, identify skill gaps, and develop team members through coaching and team interactions.
• Use sales goals, business reporting, and guest insights to plan and execute daily and weekly workloads and support store sales and engagement goals.
• Support Target Loyalty Programs and ensure the team can educate guests about related benefits, features, and offerings.
• Follow up on training completion, check for understanding, and support continued education and development conversations with team members.
• Personalize recognition and appreciation to reinforce guest service behaviors and promote a positive, guest-centric culture.
• Help establish clear expectations and support performance management through listening, observation, recognition, and coaching.
• Respond to guest concerns, de-escalate situations, and support team members in resolving issues.
• Keep team members informed about major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable efficient and accurate pickup and Drive Up order service, including Drive Up returns and Starbucks orders, while following adult beverage laws.
• Support guest services as needed.
• Model ethical conduct and compliance, lead the team to do the same, and hold others accountable.
• Model and lead safe practices, identify and correct hazards, support incident response, and report and investigate injuries accurately and promptly.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow required safe and secure processes if serving as a key carrier.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED