Service & Engagement Team Leader

Target • Bradenton, FL

3d • Onsite

About The Position

The Service & Engagement Team Leader leads front-of-store service teams to deliver an easy, inspiring, and friendly guest experience. The role develops team members, supports service and loyalty programs, and plans daily and weekly workloads to meet sales and guest-engagement goals. It includes responding to guest concerns, supporting in-store and digital services, and maintaining operational, safety, compliance, and security standards. The position may occasionally assume store-level Leader on Duty responsibilities based on store needs.

This is a full-time role with a variable schedule that may include nights, weekends, holidays, closing shifts, and peak shopping periods. Full-time status does not guarantee 40 hours per week; hours may fluctuate according to business needs. The role is physically active and requires mobility throughout a shift, handling merchandise, and occasional work in varying temperatures and humidity.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team, manage workload, and prioritize tasks.
• Welcoming and helpful attitude toward guests and team members; effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to access all areas of the building, interpret instructions and reports, handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving items up to 44 pounds without assistance.
• Ability to climb ladders as needed and remain mobile for the duration of a scheduled shift.
• Reliable and prompt attendance and flexibility to work varying hours, days, or shifts, including nights, weekends, holidays, closing shifts, and peak shopping times.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements during duties such as Drive Up and carryout.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and ensure team members understand, are trained in, and consistently deliver them.
• Observe team performance, provide feedback, recognize strong service, and hold team members accountable for expected behaviors.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in delivering friendly, timely, quality service, resolving concerns, and maintaining cleanliness standards.
• Support onboarding, learning, coaching, and development to close skill gaps and build team proficiency.
• Plan and execute daily and weekly workload using sales goals, business reporting, and guest insights; troubleshoot opportunities throughout the day.
• Support Target loyalty programs and ensure team members can explain and promote their benefits and features.
• Follow up on training completion, check for understanding, and support continuous education for front-of-store experiences.
• Participate in development conversations, personalize recognition, and support accountability and performance management with guidance from the direct leader.
• De-escalate guest concerns and ensure the team is supported in resolving issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Enable accurate and efficient pickup and Drive Up orders, including returns and Starbucks, while following applicable adult beverage laws.
• Support guest services as needed.
• Model ethical conduct, compliance, safety, and physical security practices; identify hazards, support incident response, and timely and accurately report or investigate injuries.
• Support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes if serving as a key carrier.
• Occasionally assume store-level Leader on Duty responsibilities and address store emergency and compliance needs.
• Perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may have access to medical, vision, dental, and life insurance and other health programs.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits may be available; eligibility varies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED