Service & Engagement Team Leader

Target • Augusta, ME

18h • $22 - $37 • Onsite

About The Position

The Service & Engagement Team Leader leads the store’s guest-facing service team to deliver an easy, inspiring, and friendly guest experience. The role supports in-store and digital services, including checklanes, guest services, gift registry, pickup, and Drive Up, and works to build guest loyalty through effective interactions, service recovery, and reliable operations.

The Team Leader guides and develops Guest Advocates, Service Advocates, and Front of Store Attendants; plans daily and weekly workloads; and uses guest, financial, and team metrics to identify opportunities and improve results. The role also supports training, coaching, recognition, performance accountability, hiring, loyalty programs, promotions, safety, security, compliance, and store emergency needs. The position may occasionally include store-level Leader on Duty responsibilities. It is a full-time role, although weekly hours are not guaranteed to be 40 and may fluctuate based on business needs.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead others and hold them accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building and interpret instructions, reports, and information.
• Ability to accurately handle cash register operations and cash transactions, and oversee cash office processes as needed.
• Ability to frequently lift or move merchandise weighing up to 44 pounds without assistance.
• Ability to climb up and down ladders as needed.
• Flexible availability for varying hours and shifts, including nights, weekends, holidays, closing shifts, and peak shopping times; reliable and prompt attendance.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift; shift length may vary.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and promote an easy, inspiring, and friendly shopping experience.
• Ensure team members understand, are trained in, and consistently follow guest experience commitments and operating practices.
• Observe team performance, provide feedback, recognize positive behaviors, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants to improve wait times, interactions, service quality, resolution, loyalty, and cleanliness.
• Support onboarding and learning, identify skill gaps, and develop team members through coaching and team interactions.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights.
• Support Target Loyalty Programs and ensure the team can explain and promote their benefits and features.
• Follow up on training completion, check understanding, and support ongoing education for front-of-store experiences.
• Hold meaningful development conversations and provide personalized recognition and appreciation to team members.
• Set clear expectations and support performance management through listening, observing, recognizing, and coaching.
• Respond to guest concerns, de-escalate situations, and support the team in resolving issues.
• Keep team members informed about upcoming promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support pickup and Drive Up orders, including Drive Up returns and Starbucks, accurately and efficiently; follow applicable adult beverage laws and support guest services as needed.
• Model ethical conduct and compliance, and hold the team accountable to these standards.
• Model safe behaviors, identify and correct hazards, support incident response, and report and investigate injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes when serving as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts based on store needs.
• Address store emergency and compliance needs.
• Perform other duties based on business needs.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information; accurately handle cash register operations and cash transactions; oversee cash office processes as needed.
• Scan, handle, and move merchandise safely and efficiently; climb ladders as needed and remain mobile throughout scheduled shifts.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits and programs, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability and long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Additional financial, education, and well-being benefits may be available to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED