Service & Engagement Team Leader

Target • Bethel, CT

3d • $25 - $43 • Onsite

About The Position

The Service & Engagement Team Leader leads a team of Guest Advocates, Service Advocates, and Front of Store Attendants to deliver an Easy, Inspiring, and Friendly guest experience. The role supports in-store and digital services, including checklanes, guest services, gift registry, pickup, and Drive Up, while promoting guest loyalty, quality service, timely resolution, and cleanliness. The leader plans daily and weekly workload, uses guest, financial, and team metrics to improve outcomes, and develops team members through training, coaching, feedback, recognition, and performance management.

The role also supports store safety, security, compliance, merchandise protection, and emergency response. The leader may occasionally assume store-level Leader on Duty responsibilities and perform other duties based on business needs. This is a full-time role, but hours are not guaranteed to be 40 per week and may fluctuate based on business needs. Scheduling is variable and may include nights, weekends, holidays, closing shifts, and peak shopping periods.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead and hold others accountable.
• Ability to communicate using multiple-frequency devices and operate handheld scanners and other technology equipment as directed.
• Ability to work independently and as part of a team.
• Ability to manage workload and prioritize tasks independently and with a team.
• Welcoming and helpful attitude toward guests and team members.
• Effective communication skills.
• Ability to remain focused and composed in a fast-paced environment and complete multiple tasks within established timeframes.
• Ability to access all areas of the building to respond to guest or team member issues.
• Ability to interpret instructions, reports, and information.
• Ability to handle cash register operations and cash transactions accurately, and oversee cash office processes as needed.
• Ability to scan, handle, and move merchandise safely, including frequently lifting or moving up to 44 pounds without additional assistance.
• Ability to climb ladders as needed.
• Flexible schedule and reliable, prompt attendance, including availability for nights, weekends, and holidays.
• Ability to work in and be exposed to varying temperatures, humidity, and other elements while performing duties such as Drive Up and carryout.
• Ability to remain mobile for the duration of a scheduled shift, which may vary in length.

Nice To Haves

• Previous retail experience is preferred but not required.

Responsibilities

• Deliver guest experience commitments and create an Easy, Inspiring, and Friendly guest experience.
• Ensure team members understand, are trained in, and consistently deliver Target’s guest experience commitments and operational standards.
• Observe team performance, provide feedback, recognize strong guest service, and hold team members accountable.
• Review guest, financial, and team outcome metrics; identify opportunities; and take action to improve results and guest experience.
• Lead Guest Advocates, Service Advocates, and Front of Store Attendants in reducing wait times, providing friendly interactions and quality service, resolving concerns, driving loyalty, and maintaining cleanliness.
• Support onboarding and learning, close skill gaps, and develop team members through coaching and team interactions.
• Plan and execute daily and weekly workloads using sales goals, business reporting, and guest insights.
• Support Target Loyalty Programs and ensure the team can explain and promote program benefits and features.
• Follow up on training completion, check for understanding, and support continuous education.
• Conduct meaningful development conversations and personalize recognition and appreciation for team members.
• Help establish clear expectations and manage performance through listening, observing, recognizing, and coaching.
• De-escalate guest concerns and support the team in resolving shopping experience issues.
• Keep team members up to date on major promotions, brand launches, and events.
• Evaluate candidates for open positions and develop a guest-centric team as directed by the direct leader.
• Support accurate and efficient pickup and Drive Up orders, including Drive Up returns and Starbucks, while following applicable adult beverage laws; support guest services as needed.
• Model ethical conduct and compliance and hold the team accountable to these standards.
• Lead a safety culture by modeling and recognizing safe behaviors, correcting hazards, following safety expectations, assisting with incident response, and reporting or investigating injuries promptly and accurately.
• Model physical security processes and support merchandise protection strategies, including ordering, storage, and application as directed by best practices.
• Follow safe and secure processes when acting as a key carrier, if applicable.
• Occasionally assume store-level Leader on Duty responsibilities during assigned shifts.
• Address store emergency and compliance needs and perform other duties based on business needs.

Benefits

• Eligible team members and their dependents may receive comprehensive health benefits, which may include medical, vision, dental, and life insurance.
• 401(k).
• Employee discount.
• Short-term disability.
• Long-term disability.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.
• Financial, education, and well-being benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED