Grocery Team Leader Plus One

Meijer•Standale, MI

About The Position

The Grocery Team Leader plans, directs, and supervises team members in the day-to-day operations of store departments. The role serves as a mentor and coach, implements strategies to improve customer service and store sales, ensures customer needs are met efficiently, and maintains store appearance, product presentation, and company standards. The position is responsible for staffing and hiring, team development and promotion decisions, disciplinary documentation and recommendations, department profit and loss, sales, and shrink. The Team Leader models and promotes exceptional customer service, communicates the Meijer Friendly Initiative, ensures team members are trained, and promotes a safe work environment. The role requires spending most of the time in the store communicating with customers and team members. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root causes.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day store operations.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by creating career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain area standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.