Plus One Department Lead

Meijer•South Bend, IN

About The Position

The Plus One Department Lead provides direction related to department operations, processes, and conditions. The role plans, guides, and empowers team members in daily department operations and models an exceptional customer experience. The lead helps achieve department goals and influences peers to support continued success. The position may also require acting in a lead capacity in other store departments. This job profile is not all-inclusive, and other duties may be assigned or required.

Requirements

Passion for customer service and an engaging, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to encourage repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience.
Creative thinking skills.
Experience executing plans.
Ability to positively influence others and create a strong team environment.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing focused on team member engagement, customer service, store sales, and profitability.
Monitor execution of rotation and dating policies to ensure product freshness.
Guide the team in complying with food safety standards and regulations and working safely in alignment with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
Act in a lead capacity in other departments throughout the store when required.