Service Team Leader Plus One

Meijer•Madison Heights, MI

About The Position

The Service Team Leader plans, directs, and supervises team members in the day-to-day operations of store departments. The role serves as a mentor and coach, implements strategies to improve customer service and store sales, ensures customer needs are met quickly and efficiently, and maintains store appearance, product presentation, and company standards. The leader is responsible for staffing and hiring, team development and succession planning, disciplinary actions, and department financial performance, including sales and shrink. They model friendly, efficient service, ensure team members are trained, promote a safe work environment, and spend most of their time in the store communicating with customers and team members. Reliable and consistent attendance is required.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members throughout the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in the day-to-day operations of store departments.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to help ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.