Service Team Leader

Meijer•Hudsonville, MI

15h

About The Position

Plans, directs, and supervises team members in the day-to-day operations of various store departments. Serves as a mentor and coach, and implements strategies to improve customer service and drive sales while meeting customer needs efficiently. Maintains store appearance, product presentation, and company standards, with attention to prime shopping hours. The role oversees staffing, selection, and hiring; supports team-member development and succession planning; documents and applies disciplinary actions; and makes recommendations concerning discharge. It is responsible for department profit and loss, sales, and shrink. The Service Team Leader models and promotes courteous, friendly, and efficient service, communicates the Meijer Friendly Initiative, ensures team members are trained, promotes a safe work environment, and spends most of the time in the store engaging with customers and team members. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day operations across store departments.
Mentor and coach team members to help exceed customer-service and sales goals and maintain company standards.
Implement strategies to improve customer service and drive store sales while meeting customer needs quickly and efficiently.
Maintain store appearance and product presentation in accordance with company standards.
Provide courteous, friendly, and efficient service to customers and team members.
Manage staffing, selection, and hiring to meet staffing needs.
Promote succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Ensure team members are thoroughly trained and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.