Service Team Leader

TOKYO JOES LLC • Mesa, AZ

3d

About The Position

The Service Team Leader leads Front of House operations during restaurant shifts and helps create an excellent guest experience. The role involves engaging positively with guests, expediting food, and ensuring accuracy, quality, and efficiency. The leader motivates the team, fosters teamwork and genuine connection, and supports team member growth while upholding the company’s values of teamwork, inclusivity, respect, passion, and fun. The role also includes guest service, food preparation and service, cash handling, restaurant cleanliness and safety, and coordinating and delegating tasks during shifts.

Requirements

• Excellent guest service skills.
• Cash-handling and management skills.
• Ability to work in a fast-paced environment for shifts of up to 8 or more hours.
• Team-oriented, adaptable, dependable, and strong work ethic.
• Ability to communicate effectively with guests and team members.
• Ability to work nights, weekends, and holidays.
• Ability to work with sharp kitchen tools when assigned to a prep position.

Responsibilities

• Create positive guest and team member experiences and a fun, energetic atmosphere.
• Take guests’ food orders and handle cash and credit transactions.
• Follow operational policies and procedures, including cash-handling and safety and security procedures.
• Demonstrate knowledge of the brand and menu items.
• Help ensure fresh ingredients are available daily.
• Serve food courteously and promptly.
• Prepare food items quickly and accurately.
• Follow sanitation and safety procedures, including safe knife handling and use of kitchen equipment.
• Maintain restaurant cleanliness and organization, and set up or break down the dining room, restrooms, kitchen, and prep areas.
• Handle guest concerns and complaints effectively.
• Work with the team to prepare the restaurant for each shift.
• Act with integrity, honesty, and knowledge in support of the company culture.
• Maintain regular and consistent attendance and punctuality.
• Contribute to a positive team environment.
• Manage and support others through positive communication, teamwork, and delegation.
• Promote food, team member, and guest safety.
• Maintain the cleanliness and condition of the restaurant and equipment.
• Enforce and follow company policies and procedures.
• Demonstrate mastery of menu portions and allergens.
• Work proficiently at Service and Sushi stations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed