Service Team Leader Plus One

Meijer•Madison Heights, MI

About The Position

The Service Team Leader plans, directs, and supervises team members in the day-to-day operations of various store departments. This role serves as a mentor and coach, implements strategies to improve customer service and drive sales, and ensures customer needs are met quickly and efficiently. The leader maintains store appearance, product presentation, and company standards, with particular attention to prime shopping hours. The role is responsible for staffing and hiring, team development and succession planning, disciplinary documentation and recommendations, department profit and loss, sales, and shrink. The Service Team Leader spends most of their time in the store communicating with customers and team members, promoting a safe work environment, and ensuring exceptional service and effective training.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Demonstrated ability to communicate clear and precise direction to team members.
Demonstrated ability to resolve conflict by addressing root-cause issues.
Demonstrated ability to manage multiple tasks.
Demonstrated ability to analyze financial and statistical information and use it to make informed decisions.
Demonstrated ability to teach suggestive selling.
Demonstrated ability to lead an organization that practices working safely at all times.
Demonstrated ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli; customer service and product flow experience are helpful.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members, supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying development needs, providing career paths, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and have completed all required training.
Spend most of the work time in the store communicating with customers and team members to support exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.