Softlines Team Leader Full Time, Plus 1

Meijer•Englewood, OH

About The Position

The Softlines Team Leader plans, directs, and supervises the day-to-day operations of store departments. The role mentors and coaches team members, implements strategies to improve customer service and sales, ensures customer needs are met efficiently, and maintains the store’s appearance, product presentation, and company standards. The team leader also supports staffing and hiring, team development and succession planning, employee training and performance management, and department financial results, including sales and shrink.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while supporting a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by identifying career paths and development needs and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain the area to Meijer standards.
Ensure team members are thoroughly trained and complete all required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.