DEPARTMENT MANAGER ($50-75M)

NEXCOM•Virginia Beach, VA

21h

About The Position

The Department Manager manages sales activities in assigned retail and/or mall services departments. The role ensures departments are appropriately stocked, attractively displayed, and adequately staffed to achieve sales goals and service standards. The manager executes department-level business strategies, procedures, and policies; coordinates replenishment, merchandising, promotions, and staffing; and supervises and develops sales associates. The position is performed independently under the direction of a Store Divisional Manager or Store Manager and is reviewed based on achievement of operational goals and objectives.

Requirements

Three years of general experience in administrative, clerical, retail sales, or other related work that provided knowledge of selling-floor operations and procedures, interpersonal skills, and the ability to exercise mature judgment.
One year of specialized progressive experience involving merchandise controls, inventory, stock record keeping and reports, exempt or non-exempt supervision, merchandise display, retail promotions, or customer relations aimed at improving sales and maintaining operating cost efficiencies.
Academic study above the high school level may substitute for general experience at a rate of one year of study for each nine months of experience. One year of education may substitute for one year of experience when co-op experience is required as part of a student's program of study.

Responsibilities

Execute retail and/or assigned mall services business strategies, procedures, and policies at the department level.
Ensure departments are fully stocked and merchandise is attractively displayed, including effective signing, accurate price marking, and fact tags, in accordance with corporate Visual Merchandising standards.
Coordinate stock replenishment with backroom and procurement personnel and ensure replenishment programs are effectively carried out.
Establish and implement an effective customer relations program and ensure service meets or exceeds NES standards and customer expectations.
Review merchandise stock structure and provide recommendations and information to Store Divisional Managers, Buyers, and others regarding in-stock position, assortment, saleability, local demand trends, and requirements.
Review daily sales reports; recommend or initiate markdowns as needed; and provide input on departmental promotions, sales goals, and budgets.
Control scheduling to ensure staffing levels and payroll expenditures are appropriate to current business conditions.
Coordinate and implement departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates, and provide post-promotion feedback.
Supervise, train, and motivate assigned sales associates, ensuring they understand sales goals, sales events, incentive programs, and store policies.
Monitor industry and market trends for assigned departments, benchmark practices with other retailers, and implement feasible best practices.
Provide courteous, tactful, and prompt assistance to customers and fellow associates; stay knowledgeable about store policies and services.
Perform other related duties as assigned.