OPERATIONS MANAGER ($50M-$75M)

NEXCOM•Hagåtña, GU

About The Position

The Operations Manager manages operational support and services functions in conjunction with the management team to implement store programs, control and reduce operating expenses, and maximize customer service and operational performance. The role oversees a range of store support functions, which may include customer service, front-end and backroom operations, facilities, administrative functions, personalized services, food, and automotive. The manager oversees operating budgets, analyzes financial statements and other data, identifies operational efficiencies, and manages staffing, schedules, hiring, payroll, and personnel performance. The position also oversees cash handling and sales audit functions where applicable, operational accounting records and reports, receiving and stock replenishment, inventory coordination, facilities and maintenance, and compliance with safety, security, fire-prevention, and NEXCOM policies. The Operations Manager handles customer complaints and seeks ways to improve customer satisfaction. The position may serve as a Contracting Officer Technical Representative (COTR) for vendors, contractors, and concessions. The role reports to the General Manager, Exchange Manager, or equivalent. The incumbent must complete Hazardous Material (HazMat) training within 90 days of hire and file an OGE Form 450 Financial Disclosure Report as required.

Requirements

Six years of total qualifying experience, consisting of three years of general experience and three years of specialized experience, subject to the stated education substitution for general experience.
Three years of general experience in administrative, professional, investigative, or other responsible work providing general knowledge of management practices and administrative processes, person-to-person relationship skills, and the ability to exercise mature judgment.
Three years of progressively responsible administrative, supervisory, managerial, professional, or technical experience demonstrating knowledge of management principles, practices, methods, and techniques.
Knowledge of retail and/or services merchandising principles and procedures, and related activities in accounting, personnel, procurement, distribution management, and store operations.
Hazardous Material (HazMat) training must be received within 90 days of hire, as required by Department of Transportation regulations.
Must file a Financial Disclosure Report (OGE Form 450) as required.

Responsibilities

Manage store operational support and services functions, potentially including customer service, front-end operations, backroom operations, facilities, administrative functions, personalized services, food, and automotive.
Work with the management team to implement store programs, control operating expenses, and improve customer service and operational performance.
Manage operating budgets, including expenses, sales, and profits; analyze financial statements and other data; and identify and execute operational efficiencies to improve profitability.
Coordinate staffing requirements with appropriate departments in accordance with NEXCOM policies and procedures; develop and maintain schedules through the Workforce Management system; interview and hire personnel; and monitor and control payroll expenses.
Manage sales audit and cashier cage operations where applicable, including cash collection and control.
Oversee collection of accounting data, documents, and reports from operational areas and their submission for processing; coordinate annual physical inventory for the assigned area as applicable.
Coordinate IT equipment service issues and work with base supporting departments as appropriate, including public works, federal fire department, safety, and security.
Supervise assigned personnel, staff key vacancies, evaluate performance, and take corrective action as needed.
Receive and handle customer complaints, determine how to resolve them, and identify opportunities to increase customer service and satisfaction.
Ensure efficient receiving and stock replenishment operations.
Oversee facility maintenance, equipment cleaning, facility improvement projects, and fixed assets as applicable.
Ensure compliance with safety, security, and fire-prevention policies in collaboration with the Asset Protection Safety department.
Serve as a Contracting Officer Technical Representative (COTR) for vendor contractors and concessions as applicable.
Coordinate and manage store maintenance and housekeeping requirements to NEXCOM standards.
Ensure compliance with NEXCOM policies and procedures.
Perform other related duties as assigned.