Residential General Manager | Bellevue Towers

Columbia Hospitality•Bellevue, WA

About The Position

Bellevue Towers is seeking an accomplished, hands-on General Manager to lead one of Columbia Hospitality Residential’s largest and most complex communities. The community has 539 residences and more than 1,500 homeowners and residents, with the scale and complexity of a small town and the service expectations of a premier luxury residential community. The General Manager provides overall direction and leadership across departments, leads a sizable multidisciplinary team, and works closely with the Board of Directors to deliver a five-star hospitality experience and effectively manage the property’s finances, operations, facilities, people, and initiatives. The role calls for a confident, polished, collaborative hospitality leader who can build trust with the Board, communicate effectively, welcome direct feedback, exercise sound judgment, and balance strategic priorities with hands-on operational leadership. The General Manager also represents the community to external stakeholders and responds to after-hours needs, including evening, night, weekend, and holiday support as required.

Requirements

7–10 years of luxury residential or hospitality management experience and/or training, or an equivalent combination of education and experience.
Proven leadership experience empowering and inspiring employees to meet and exceed standards.
Demonstrated understanding of luxury service delivery and service recovery, with the ability to create exceptional experiences for sophisticated and discerning homeowners and residents.
Strong financial management skills, including budget management, expense control, forecasting, and financial statement analysis.
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.
Strong communication and relationship-building skills, with the ability to partner effectively with Boards, residents, team members, and other stakeholders.
Ability to respond professionally and effectively to inquiries, concerns, and direct feedback from residents, regulatory agencies, Boards, or members of the business community.
Ability to read, analyze, and interpret financial reports, legal documents, and other technical materials relevant to operations.
Ability to interpret technical instructions, diagrams, or blueprints.
Flexibility and ability to perform multiple tasks and work effectively in high-pressure situations.

Nice To Haves

Two or more years of experience managing common-interest communities, such as condominiums or HOAs, is desired.
Direct partnership with Boards of Directors, developers, or ownership groups is strongly preferred.

Responsibilities

Provide overall direction, coordination, and leadership for all Bellevue Towers departments.
Lead and inspire a sizable, multidisciplinary team to deliver an exceptional five-star experience for homeowners, residents, and guests.
Build and maintain a trusted partnership with the Board of Directors through clear communication, operational guidance, and consistent follow-through.
Adhere to budgeted expenses and partner with accounting on monthly financial reporting.
Review and approve association expenses, and work with department leaders to meet or exceed budget guidelines.
Participate in preparing the annual operating budget and financial plans.
Create and monitor annual operating goals across financial, resident, infrastructure, and learning and growth areas.
Oversee routine, preventative, and emergency maintenance and repairs of common-area facilities, systems, and equipment.
Ensure building physical, mechanical, electrical, and plumbing systems function efficiently and required inspections are completed on time.
Protect and enhance property assets through maintenance, security, emergency preparedness, housekeeping, and capital improvement programs.
Lead and oversee capital projects and major property initiatives.
Ensure the safety and security of homeowners, residents, guests, and team members.
Analyze resident feedback and work with department leaders to implement changes and service enhancements.
Maintain open and effective communication and address issues or concerns promptly and professionally.
Direct accurate and timely preparation, production, and distribution of required reports.
Serve as a direct liaison to community organizations, city officials, industry associations, and other key stakeholders.
Ensure applicable standards, policies, and procedures are implemented across departments.
Manage the team, including recruiting, training, scheduling, development, and performance management.
Provide timely formal assessments of team members in accordance with performance review policies and procedures.
Conduct training on job standards and areas of responsibility as needed.
Respond to after-hours calls and support evenings, nights, weekends, and holidays as community needs require.
Attend board and committee meetings as required, including meetings often held in the evenings and off hours.

Benefits

Cellphone allowance
Incentive eligible
Commuter/parking allowance
Daily pay option
Paid time off and holiday pay
Medical, dental, vision, and disability benefits
401(k)
HSA/FSA plans with employer contribution
Referral bonus
Discounted lodging, dining, spa, golf, and retail
Employee Assistance Program
Volunteer opportunities
Committee participation opportunities
Task force work opportunities
Online learning platform
Third-party perks, including discounts on pet insurance, rental cars, movie and concert tickets, and theme parks