Residential Valet Attendant - Trump Towers Sunny Isles

Towne Park•Sunny Isles Beach, FL

10d

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services during arrivals and departures, and responding to guest questions and requests. The associate explains parking rates and retrieval procedures, manages vehicle keys and claim checks, maintains accurate valet records, and may calculate and collect parking revenue. Most work is performed outdoors, sometimes for the full shift, in heat or cold weather.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations with guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Must have open availability on weekends; the schedule consists of PM shifts.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests within five feet and use guests’ last names during interactions.
Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and area attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys, and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on each key tag after parking.
Calculate and collect vehicle revenue when needed.