General Manager - Residential

Rudin•New York, NY

9d•$160,000 - $175,000•Onsite

About The Position

The General Manager oversees the performance and operations of residential properties in New York, NY. The role monitors revenue, expenses, rent collection, occupancy, leasing, and financial trends, using KPIs and performance reports to support data-driven decisions and align property results with portfolio goals. The General Manager works with the Revenue Manager to improve pricing, renewal performance, revenue margins, and expense control, and manages leasing expense budgets and bill payments. The position partners with Marketing on submarket-focused campaigns, property listings, advertising, lead generation, and conversion analytics. It conducts market and product comparisons, recommends competitive pricing, maintains broker relationships, and supervises leasing activities and marketing channel accuracy. The General Manager leads onsite teams by fostering accountability, supporting recruitment and development, planning schedules and training, conducting staff meetings and evaluations, and administering disciplinary actions with HR support. The role upholds customer service standards, communicates with residents, monitors feedback and satisfaction trends, and collaborates with Facilities to maintain service quality. Administrative duties include ensuring policy compliance, maintaining deposit audits and posting security deposits, coordinating with Facilities and Construction to reduce unit turn time, using technology for maintenance and resident communications, staying informed about legal requirements and local ordinances, maintaining landscaping and curb appeal, and conducting property inspections. Occasional travel between multiple buildings in the same neighborhood is required.

Requirements

Associate’s or Bachelor’s degree.
Knowledge of Microsoft Office Word, Excel, and Outlook and property management software such as OneSite.
Detail-oriented, with excellent communication, organizational, analytical, and problem-solving skills.
Ability to operate office equipment, including computers, printers, copy machines, telephone systems, and facsimile machines.
Understanding of Fair Housing and Equal Employment guidelines and applicable local and federal laws.
Knowledge of bookkeeping, accounts payable, accounts receivable, budgets, building maintenance, and marketing strategies.
Ability to travel occasionally between multiple buildings within the same neighborhood, approximately 15–20% of the role.

Responsibilities

Monitor and report on revenue, expenses, rent collection, and occupancy rates.
Use KPIs and other data to inform decisions and collaborate with the Revenue Manager to align property performance with portfolio goals.
Forecast financial trends and adjust strategies to reduce vacancy and turnover.
Improve revenue margins through renewal performance and expense control; manage leasing expense budgets and timely bill payments.
Partner with Marketing to develop campaigns tailored to submarket trends and oversee accurate vacant-unit listings and advertising.
Use digital platforms and analytics to improve lead generation and conversions.
Conduct market and product comp surveys, present findings in pricing calls, and recommend competitive pricing to the Revenue Manager.
Maintain broker relationships, supervise leasing activities, and review marketing channels for accuracy.
Foster accountability and performance excellence among staff; partner with HR on recruitment and employee development.
Create succession plans and career pathways, manage onsite work schedules and training, and conduct staff meetings and performance evaluations.
Administer disciplinary actions with HR support and ensure compliance with employment regulations.
Set and uphold customer service standards and maintain resident communications through email, phone, and portals.
Monitor resident satisfaction surveys, online reviews, feedback, and complaints, and adjust services or amenities as appropriate.
Collaborate with Facilities to ensure service excellence.
Ensure onsite staff adhere to company policies; update resident deposit audits and post security deposits promptly.
Coordinate with Facilities and Construction to minimize turn time and use technology platforms for maintenance tracking and resident communication.
Analyze performance reports and respond accordingly; stay informed about legal considerations and local ordinances.
Maintain landscaping and curb appeal standards and conduct regular property inspections.