General Manager, Residential Home Services

Sitreps•Salisbury, MD

3d•Onsite

About The Position

The General Manager will run an established residential heating, air conditioning, plumbing, and electrical business serving homeowners across the Mid-Atlantic. The role owns the P&L, leadership team, and the brand’s trajectory across a wide service area. The company is part of a national, private equity-backed home-services platform that provides shared services, proven playbooks, and capital for growth. The position calls for an operator who takes ownership of results, sets and enforces operating standards, and drives growth. Industry background is not required. Strong candidates who are one step from a GM seat may also be considered for an Assistant General Manager track. The position is on site in the Salisbury, Maryland area. Compensation is $180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive. The company is disclosed to qualified candidates after a mutual NDA.

Requirements

Track record of owning a P&L or running an operation where results were measured, in any industry.
Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
Self-directed operator’s instinct: find solutions, implement them, and verify they work.
Financial fluency, including the ability to read a P&L, identify issues, and address them.
Bias to action and an ownership mentality rather than a focus on reporting activity.
Based in or willing to relocate to the Salisbury, Maryland area.

Nice To Haves

Multi-site or general management experience in home services, field services, or another service business.
Experience running a geographically spread operation.
Prior military leadership followed by civilian operating experience.

Responsibilities

Own the P&L, including revenue, gross margin, EBITDA, and growth targets.
Manage the service and install model, including call booking, dispatch and routing, technician productivity, average ticket, close rate, callbacks, and membership growth.
Lead service and install managers, dispatchers, CSRs, and field technicians through hiring, coaching, and performance standards.
Manage technician recruiting, retention, and pay structure in a competitive labor market.
Deploy the platform playbook and proven SOPs, and verify their adoption.
Oversee licensing, permitting, safety, and fleet across the service area.
Conduct forecasting, budgeting, and performance reviews with platform leadership.