General Manager, Residential Home Services

Sitreps•Savannah, GA

3d•Onsite

About The Position

The General Manager will run a residential heating, air conditioning, and plumbing business serving Savannah and Coastal Georgia. This is an on-site operator role with ownership of the business’s P&L, leadership team, operating standards, and growth trajectory. The business is part of a national, private equity-backed home-services platform that provides shared services, established playbooks, and capital for growth. The role requires a leader who takes ownership of results, sets and enforces operating standards, and leads teams performing physically demanding work. Industry experience is not required. Candidates who are close to qualifying for a GM role may also be considered for an Assistant General Manager track. The company will be disclosed to qualified candidates after a mutual NDA.

Requirements

A track record of owning a P&L or running an operation where results were measured, in any industry.
Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
A self-directed operator’s instinct to find solutions, implement them, and verify they worked.
Financial fluency, including the ability to read a P&L, identify performance issues, and address them.
A bias toward action and an ownership mentality rather than focusing only on reporting activity.
Based in or willing to relocate to the Savannah area.

Nice To Haves

Multi-site or general management experience in home services, field services, or another service business.
Prior military leadership followed by civilian operating experience.

Responsibilities

Own revenue, gross margin, EBITDA, and growth targets.
Oversee the service and installation model, including call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
Lead service and installation managers, dispatchers, customer service representatives, and field technicians through hiring, coaching, and performance standards.
Manage technician recruiting, retention, and pay structure in a competitive coastal labor market.
Implement the platform’s proven standard operating procedures and verify their adoption.
Oversee licensing, permitting, safety, and fleet across the service area.
Conduct forecasting, budgeting, and performance reviews with platform leadership.