General Manager, Residential Home Services

Sitreps•Salisbury, MD

4d•$180,000 - $220,000•Onsite

About The Position

The General Manager will run an established residential heating, air conditioning, plumbing, and electrical business serving homeowners across the Mid-Atlantic. The business is part of a national, private equity-backed home-services platform that provides shared services, operating playbooks, and capital for growth. The role owns the P&L, leadership team, and brand trajectory across a wide service area, with responsibility for setting operating standards, ensuring adoption, and driving growth. Industry experience is not required. Strong candidates who are one step from a GM role may also be considered for an Assistant General Manager track. The position is based on site in the Salisbury, Maryland area. Compensation is $180,000 to $220,000 base salary, plus an annual bonus and a long-term incentive. The company is disclosed to qualified candidates after a mutual NDA.

Requirements

Track record of owning a P&L or running an operation where results were measured, in any industry.
Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
Self-directed operating instincts, including finding solutions, implementing them, and verifying results.
Financial fluency, including the ability to read a P&L, identify performance issues, and address them.
Bias to action and an ownership mentality.
Based in or willing to relocate to the Salisbury, Maryland area.

Nice To Haves

Multi-site or general management experience in home services, field services, or another service business.
Experience running a geographically spread operation.
Prior military leadership followed by civilian operating experience.

Responsibilities

Own the full P&L, including revenue, gross margin, EBITDA, and growth targets.
Manage the service and installation model, including call booking, dispatch and routing, technician productivity, average ticket, close rate, callbacks, and membership growth.
Lead service and installation managers, dispatchers, customer service representatives, and field technicians through hiring, coaching, and performance standards.
Manage technician recruiting, retention, and pay structure in a competitive labor market.
Implement the platform's proven playbook and standard operating procedures, and confirm adoption.
Oversee licensing, permitting, safety, and fleet across the service area.
Conduct forecasting, budgeting, and performance reviews with platform leadership.