General Manager, Residential Home Services
About The Position
The General Manager will run a highly rated residential heating, air conditioning, and plumbing business serving Savannah and the surrounding Coastal Georgia communities. The business is part of a national, private equity-backed home-services platform that provides shared services, established playbooks, and capital for growth. This on-site role owns the P&L, leadership team, and brand trajectory. The General Manager is expected to take ownership of results, establish operating standards, hold the team accountable, and grow the business. Industry experience is not required; strong candidates close to readiness for a GM role may also be considered for an Assistant General Manager track.
Requirements
- Track record of owning a P&L or running an operation where results were measured, in any industry.
- Experience leading frontline teams, such as crews, technicians, or operators, and earning their trust.
- Self-directed operating instinct, including finding solutions, implementing them, and verifying they worked.
- Financial fluency, including the ability to read a P&L, identify problems, and address them.
- Bias to action and an ownership mentality rather than a focus on reporting activity.
- Based in or willing to relocate to the Savannah area.
Nice To Haves
- Multi-site or general management experience in home services, field services, or another service business.
- Prior military leadership followed by civilian operating experience.
Responsibilities
- Own the full P&L, including revenue, gross margin, EBITDA, and growth targets.
- Manage the service and installation model, including call booking, dispatch efficiency, technician productivity, average ticket, close rate, callbacks, and membership growth.
- Lead service and installation managers, dispatchers, customer service representatives, and field technicians through hiring, coaching, and performance standards.
- Manage technician recruiting, retention, and pay structure in a competitive coastal labor market.
- Deploy the platform's proven standard operating procedures and confirm they are adopted.
- Oversee licensing, permitting, safety, and fleet across the service area.
- Conduct forecasting, budgeting, and performance reviews with platform leadership.
Benefits
- Annual bonus.
- Long-term incentive.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
